Shop Assistant
Pittsburgh, Pennsylvania
Part Time
Start Date: ASAP

Lily & Val, LLC is seeking an energetic, friendly part-time, Shop Assistant. Primarily, this position will be acting as a customer service representative, providing excellent service and care to our amazing customers. Duties will also include regular data entry and daily digital management of online orders by way of interacting with our shipping team. This position is primarily work from home, but also includes some time at the Lily & Val offices. Compensation will be salaried with a maximum of 20 hours per week.


-Effectively manage incoming messages, via chat, customer service management tools and phone
-Have a deep understanding of and maintain the Lily & Val brand voice throughout all customer communication
-Keep records of customer interactions, process customer accounts and file documents
-Go the extra mile to engage and wow customers
-Have a strong knowledge of the Lily & Val brand and the products we carry
-Intake and oversee daily online orders
-Interact with our shipping team regarding orders placed and shipped
-Track and manage inventory
-Oversee and process orders from dropship and 3rd party partners
-Maintain our Etsy and Etsy wholesale portals
-Maintain and manage item listings on
-Assist in data entry and other daily necessities as provided by the Lily & Val team



-Customer support experience
-Strong phone communication skills and active listening
-Familiarity with CRM systems and practices
-Self-motivated with problem-solving skills
-Customer orientation and ability to adapt/respond to different types of personalities
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Experience with Apple products, apps and software a plus