Frequently Asked Questions


Where are you located? Where do the items ship from?

Every product is designed in Pittsburgh, PA and our items ship from our warehouses in Greencastle & Pittsburgh, PA, New York, NY and Charlotte, NC. A majority of our items are made to order in the United States. 

How long will it take to receive my order?

Because every time is created when you order, it will ship within 5-7 business days plus shipping time. Please see shipping section below for standard shipping times and policies. If you have a specific question regarding your order, please don't hesitate to ask us.

What is your return/exchange policy?

All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or replaced. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped. There are no refunds on digital images as the high resolution files are delivered instantly at the time of purchase. If at any time there is a problem or you are unsatisfied with your purchase, we will work with you to resolve the issue. Our goal is to make every customer happy and your satisfaction is extremely important to us.


Domestic Shipping

Shipping methods vary based on the order. Wall Art Decor and other items are sent via USPS Priority Mail, which includes insurance and tracking in the US. Turnaround time is approximately 2-4 business days via Priority Mail. For larger orders, USPS, FedEx or UPS will be utilized with tracking and insurance included. All Wall Art will arrive in a sturdy flat mailer depending on the size of the print.

International Shipping

International orders are shipped via USPS Priority Mail, shipping time is approximately 6-10 business days. Sometimes a package may get held in customs. This is beyond our control and we are unable to predict if a package will get held. For this reason, please allow up to 3 weeks for shipping time.

Am I responsible for customs and duties taxes?

Yes. Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.

Custom Requests

Do you take custom orders?

Unfortunately, Valerie is unable to accommodate most custom requests, however, if you are a business interested in corporate work or licensing, please contact us to discuss your needs.

Are your items customizable? Can I change the colors, add a name, or take out a certain word?

At this time, Lily & Val products are only available as pictured. We do hope you still find a design that resonates with you!

Product Questions

Do you offer framing?

The frames pictured in the listings are for styling inspiration only and are not included with the print. 

How is the chalk sealed? Is it going to smudge in transit?

The best part about Lily & Val chalk prints is that they provide the realistic look of chalk art without the dust. They will not smudge because you are not receiving real chalk. All of our products are printed to create an authentic look without the fear of smudging or ruining. 

I really like this design, but I want to print it myself. Could you sell me the digital download?

The only designs available as digital downloads will be listed under the Digital Downloads section in the shop. 

Other Questions

Who is Lily? Where did the name Lily & Val come from?

Lily is a nod to Valerie's mother. They both share a love of flowers. It is also a reference to Luke 12:27, a passage reminding us not to worry.

What type of chalk do you use?

Valerie uses Crayola anti-dust chalk. It has a nice weight and beautiful vibrancy. 

Any advice for someone that wants to get started in chalk lettering?

Valerie wrote a book about this subject! It's called "The Complete Book of Chalk Lettering: Create & Develop Your Own Style". She shares all of her tips in the book and it even includes built-in chalkboards for practicing. 

Are your designs available for licensing?

Yes! We would love to discuss a licensing opportunity with you, please contact us.