Shop Policies

Payments

Payment is due in full at the time of purchase, prior to shipping. PayPal, Visa, Mastercard, Discover and American Express, or Lily & Val Gift Cards are accepted.

Shipping

Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped.

If listed shipping address is incorrect and the package is returned, your order will be refunded minus the shipping costs if the merchandise is returned without damages. Should you request the order be sent to a different address, please be aware that you will be charged an additional fee for shipping the package twice.

All shipping charges are per address.

Chalkboard Prints are delivered via USPS Priority and will arrive in a cardboard mailing tube or sturdy flat mailer depending on the size of the print.

Chalkboard Note Cards are delivered via USPS priority or First Class mail depending on the quantity ordered.

Shipping times vary, but are approximately 3-4 days for USPS Priority Mail in the US and 6-10 days for International USPS Priority (pending customs). For International orders shipped via First Class Mail shipping times can be up to 3 weeks.

Holiday Sales and Discounts

Due to high production costs, all sales and discounts exclude holiday mugs. Coupon codes are not valid with Keepsake Kitchen Diary BOGO offer. We're sorry, but we cannot offer retroactive discounts or refunds based on Daily Bonus Deals. Discounts are only available during their advertised promotional period.

International Shipping

Custom Fees & Duties

Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.

Shipping Times

In order to offer affordable international shipping prices, most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive.

Estimated Ship Dates

Please reference individual products for current shipping lead times. However, most products ship within 24 hours (S-F) and 48 hours (Saturday).

Returns & Refunds

All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped.

There are no refunds on Digital Images as the high resolution files are delivered instantly at the time of purchase.

If at any time there is a problem or you are unsatisfied with your purchase, please contact us to resolve the issue. We strive to make every customer happy and your satisfaction is extremely important to us.

To make a claim or contact customer service, please visit our contact page.

By making a purchase at www.lilyandval.com you agree to these terms and conditions.