Be Gentle With Yourself

As a new Mom, this is something I've been reminding myself of quite a lot. How often are we our own worst critic? Regardless of your season of life, I think we could all use a little more kindness and gentle self-talk.

As we work with two different small businesses for order creation and fulfillment, your order may arrive in two separate packages and at different times. Canvases and Framed Prints arrive from one vendor and traditional prints and all other Lily & Val items arrive from another vendor. This does not affect your shipping rate, we pick up the difference should your order be split. 

Domestic Shipping

Shipping methods vary based on the order.

• Prints are primarily sent via USPS Priority Mail, which includes tracking and insurance.
• Prints generally ship within 2-4 days of your order and will take approximately 2 business days to arrive.
• Some larger print orders may ship via UPS or FedEx with tracking and insurance., whichever is least expensive compared to USPS shipping.
• You may choose an expedited shipping option at checkout. This selection will override the free shipping option should you choose an express method. Orders with express shipping will take 2-4 days to process and fulfill.
• All prints will arrive in a sturdy flat mailer depending on the size of the print.

Canvas

• Canvases are primarily shipped via UPS ground, which includes tracking and insurance. 
• As each canvas is made to order, it can take up to 10 days to process and ship. 
• Shipping times to vary, but should arrive within 3-5 business days of ordering. 
• You may choose an expedited shipping option at checkout. This selection will override the free shipping option should you choose an express method. Orders with express shipping will take up to 10 days to process and fulfill.
• Canvases are shipped in a special, reinforced box with protected corners and a plastic bag for added support and protection.

Framed Prints

• Framed Prints are primarily shipped via UPS ground, which includes tracking and insurance. 
• As each framed print is made to order, it can take up to 14 days to process and ship. 
• Shipping times to vary, but should arrive within 3-5 business days of ordering. 
• You may choose an expedited shipping option at checkout. This selection will override the free shipping option should you choose an express method. Orders with express shipping will take up to 14 days to process and fulfill.
• Framed Prints are shipped in a special, reinforced box with protected corners and a plastic bag for added support and protection.

Other Lily & Val Products

• All other Lily & Val products are primarily shipped via USPS Priority Mail, but, at times, may be shipped via UPS or FedEx depending on rates, delivery time and insurance. We always choose the most affordable option with the quickest service time. 
• All products shipping include tracking and insurance.
• Orders are generally shipped within 2 business days.
• Should an expedited option be chosen at checkout, this will override any free shipping option. Orders with expedited shipping will generally ship within 1-2 business days.

International Shipping

International orders are shipped via USPS Priority Mail, shipping time is approximately 6-10 business days. Sometimes a package may get held in customs. This is beyond our control and we are unable to predict if a package will get held. For this reason, please allow up to 3 weeks for shipping time. 

Lily & Val is not responsible for international orders that may become lost in process. Our support team will do everything we can to assist you with tracking down a lost international package by providing tracking and insurance details for you to process a refund request. However, the buyer assumes responsibility for their packages. The package is considered delivered once it arrives at customs.

Fortunately these instances are rare, however, when they do happen, as a small business we cannot accept responsibility for international deliveries.

Am I responsible for customs and duties taxes?

Yes. Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.